Optimal Detailing — Internal SMS Booking Notifications
Effective date
October 30, 2026.
Who we are
This policy describes the internal booking-notification SMS program operated by Optimal Detailing ("Optimal Detailing," "we," or "us"), a mobile automotive and marine detailing business serving the Tampa Bay area. It is a program-specific privacy notice, not a complete description of every data practice associated with our website or detailing services. The program sends text messages only to designated internal recipients (company owners and authorized staff). It is not used to send marketing or promotional messages to customers.
What information we collect
For designated internal SMS recipients, we maintain a recipient label or name, mobile number, whether the recipient is enabled, the date of their consent, and delivery status of messages sent. When a new job is booked, the alert may include limited operational booking information: the team member who recorded it, the customer's name, the service description, the booking amount, the date it was recorded, the scheduled service date, and a link to our sign-in-protected internal booking page. Alerts do not include customer phone numbers, notes or payment details.
How we use information
We use this information to send internal booking alerts, record delivery attempts, troubleshoot failures, prevent duplicate notifications, respond to opt-out and help requests, and keep our internal booking systems secure. Customer information appearing in an internal alert is used only for operational management; receiving a detailing service does not enroll a customer to receive these alerts.
Service providers and disclosures
We use service providers, including workflow-automation (Zapier) and SMS-delivery (Twilio) providers along with hosting and database providers, to process the limited information needed to deliver these alerts on our behalf. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and text-messaging opt-in consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Consent, message frequency, charges, and opting out
This is a recurring, non-marketing internal alert program. We obtain and record a recipient's consent before enabling their number. Message frequency varies with the number of new bookings recorded. Message and data rates may apply. Participation is optional. A recipient can opt out at any time by emailing optimaldetailing.co@gmail.com or telling us directly, and we will stop messages to that number. Once the program is live, replying STOP to an alert will also opt that number out, and replying HELP will provide our contact information. We will not re-enroll a recipient who opted out without new affirmative consent.
Retention and security
We keep consent and messaging records only as long as reasonably needed to operate the program, meet legal obligations, handle disputes, and maintain security. We use reasonable safeguards and limit access to authorized personnel and service providers. No method of electronic transmission or storage is completely secure.
Changes to this policy
We may update this policy as the program or applicable requirements change. The latest version will be posted on this page with its effective date. Material changes may require renewed consent before we send messages.
Contact
Questions about this policy or requests to stop messages: optimaldetailing.co@gmail.com. Business website: https://optimalmobiledetailing.com/.